Penang Smart Parking (PSP) users can continue to enjoy free parking from 6 January 2025 at 3:30 PM until 11 January 2025 at 11:59 PM. This extension comes as the app continues to face technical issues, providing users with a temporary relief while the problems are being resolved.

For users who have made parking payments during this free parking period, refunds will be processed automatically. The refunded amount will be credited to the PSP eWallet within seven working days starting from 12 January 2025. This ensures that users are not financially impacted by the app’s technical difficulties.

Users requiring assistance or further clarification can contact PSP’s customer support team. The PSP hotline is available at 1700-81-8113 or 1300-30-0080. Alternatively, inquiries can be sent via email to support_psp@htpsmartsolution.com.my or through direct messages on PSP’s official social media platforms.

The initiative to offer free parking underscores PSP’s commitment to minimizing inconvenience for its users while the system issues are addressed.